1. Always work to keep data safe.
2. Make it clear when and why we are collecting data.
3. Keep data up to date and only hold it for as long as necessary.
4. Only hold data for the purpose it was collected.
5. Treat data with the same respect you treat your own personal data.
Updating your communications preferences:
Please visit the Contact Preferences Centre if you would like to amend how you hear from us.
CPM is a trading style of 288 Group Ltd. who are registered under the Data Protection Act. You can contact us at [email protected] with any questions.
We collect and securely store the customer information you provide, including payment preferences, to provide you with the goods, services and information expected of a mail-order / online retail company.
We use your information for the purposes of marketing coins, stamps and other collectibles which are of interest to you.
How we collect data
We collect and process data on the basis of legitimate interest. This will be whenever you enter into a transaction with us or manage your account. We also collect data when you complete other interactions such as entering a competition or applying for a job.
If we collect data which can be used to contact you, we will always offer you choices for managing your communication preferences, explained further in the 'Marketing Communication' section below.
Keeping your data
We make sure to only keep data for as long as it is required to service your account, retain your transactional history and remember your preferences. We also hold certain types of data in accordance with legal requirements for tax and accounting rules.
It's important to us that your details are as up to date as possible.
You can edit your personal details here or contact our Customer Service Team here.
How we keep your data secure
As appropriate we use comprehensive modern technology and processes to ensure the security of all data held, including but not limited to: firewalls; encryption, anonymization, password management and regular software updates. We perform a regular review to make sure our security measures match the level of sensitivity of the data held. We only retain data for the length of time it is required as detailed in the section above.
If you are a customer we might contact you by email, mail or telephone unless you ask us not to.
You can choose at any time not to be contacted and we will update your preferences.
You can do this by updating your contact preferences here or by contacting our Customer Service Team.
If you inform us that you no longer wish to receive marketing emails and/or telephone calls you will stop receiving them within 24 hours. We will still hold your email address (unless you ask us to remove it) to contact you about customer service related issues - despatch updates for example.
If you inform us you no longer wish to receive postal marketing you may still receive some letters up to 4 weeks after you change your preferences as mailings are printed in advance. You will still receive customer service related letters.
If you have indicated that you are happy for us to do so, we occasionally share data with carefully selected 3rd parties so they can contact you. You can opt out by updating your contact preferences here or by contacting the Customer Service Team.
We advertise using many internet based platforms, including Facebook, Twitter, Google Ads and others. We make sure we always act in accordance with the terms and conditions of these platforms to show you products and news you may be interested in. All of these platforms offer you ways to manage your privacy and advertising preferences from within their own settings.
We may also share your personal information and limited transactional data with business partners to help target the offers we make to you such as Google; suppliers we engage to process data on our behalf such as Neverbounce; feedback sites to collect reviews such as Ekomi; data co-operatives such as Epsilon Abacus; Government bodies and law enforcement agencies (if required to do so), and successors in title to our business.
Re-targeting (also known as re-marketing)
We use re-targeting to show customers and visitors to our website tailored adverts served by 3rd party vendors across the internet. We work with partners such as Google and Facebook to do this using first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie). To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please email us at [email protected] .
Identity and credit checks
We use Graydon who are a leading provider of business credit information and data intelligence to verify identity and perform credit checks where necessary:
1. Identity check - reference to this check will show on the customers credit history but will not affect their credit score.
2. Credit check - when a customer purchases an item we may perform a credit check. Graydon provide details about understanding credit checks here.
We welcome your comments and messages. For general enquiries or account based questions please contact us here.
Confirmation of reservations does not constitute acceptance of an order. All orders are subject to status and acceptance.
We may perform a credit check.
Calls may be recorded.
CPM is a trading division of 288 Group Ltd. Registered in England No. 2000413. Registered Office: Russell House, Oxford Road, Bournemouth, BH8 8EX.
288 Group Ltd, trading as CPM, is registered under the Data Protection Act 1998.